Privacy policy.

Who we are

Santa's Helpers Baltimore ("Santa's Helpers", "we", "us") is a volunteer-powered group in Baltimore, Maryland that brings holiday gifts to children facing cancer and other critical illnesses. This policy explains what information we collect through https://www.santashelpersbaltimore.org, why we collect it and the choices you have. Questions go to info@santashelpersbaltimore.org or (410) 252-4343.

Information you give us

When you use the volunteer form we ask for your name, email address, phone number (optional), when you are free, whether you are coming with a group, how you heard about us and any notes you add. When you use the contact form we ask for your name, email address, the topic and your message.

We use this information only to reply to you, to coordinate volunteering and, if you leave the box ticked on the volunteer form, to email you about volunteer roles and season updates. You can ask us to stop those emails at any time.

Donations

Online donations are handled by Zeffy, a donation platform for nonprofits, inside a form on our Donate page. Zeffy collects and processes your payment details and donor information under its own privacy policy. We receive your name, contact details and gift details from Zeffy so we can thank you and keep our records. We never see or store your full card number.

Information about families and children

We do not collect information about the families and children we serve through this website. Families are referred to us by hospital and hospice social workers, and that information is handled privately by our volunteers for the sole purpose of delivering gifts. This website is not directed at children, and we do not knowingly collect personal information from children under 13 online.

Analytics and cookies

We use Vercel Web Analytics to count page visits. It does not use cookies and do not track you across other websites; it reports totals, not individual visitors.

This website does not set advertising or tracking cookies. The Zeffy donation form may set cookies needed to process a donation securely. You can block or delete cookies in your browser settings.

Sharing

We do not sell or rent your personal information. We share it only with the service providers that run this website, our email and our donation form, and only so they can provide that service, or when the law requires it.

How long we keep it

We keep volunteer and contact messages for as long as we need them to coordinate the current and next holiday season, and donation records for as long as the law and good recordkeeping require.

Your choices

You can ask us what information we hold about you, ask us to correct it or delete it, or unsubscribe from our emails. Email info@santashelpersbaltimore.org and a volunteer will help.

Changes to this policy

If we change this policy we will update the date at the top of this page.